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| - Let me start by saying, I have visited this Maggiano's location several times and have had nothing but great food and service. Until yesterday (6/17/18), this was one of my family's favorite places to eat out. Something has changed drastically in the level of service AND the quality of food....at least at the South Park location in charlotte, NC on Father's Day 2018. I arrived with reservations for a party of 7 and still had to wait 35 minutes to be seated. No table was ready. When we inquired about how long we'd have to wait, the hostess, who I assumed was the Lead or Supervisor because she wore a headset, seemed irritated and very passive as she responded without even looking at us and immediately directed her attention to another group that had just come it to be added to the waitlist. Since it was Father's Day, we decided to wait instead of trying to find another restaurant that wasn't crowded. During our wait, a child vomited in the waiting area. I alerted the assumed Lead hostess that a clean-up was needed. She directed a second hostess to clean it. That second hostess used her headset to call a third person to clean it up. As we continued to wait, no one came to clean up the vomit and several customers unknowingly walked through it. About 20 minutes passed and we were still waiting to be seated. I approached that second hostess who had been directed to clean up the vomit that it was still there and that customers were walking through it. She called again to the back but no one came. By the time my party was seated, the vomit was gone but only because so many customers had walked though it.
A third hostess seated our group. She was very impersonal and also spoke to us without any eye contact. I had to ask her if she was speaking to me and if we should follow her to a table. I felt disregarded and like I was an inconvenience to all three hostesses we encountered during our visit.
Once we were seated, our waiter was really the first of the entire Maggiano's staff to smile and serve. He took time to answer our questions and was very attentive to our group. Even with the food coming out slow, he made sure to acknowledge us each time he passed our table whether he was waiting on us or not.
I do plan to visit this location to speak to the on-site Manager as I don't believe this review will make it to their eyes. Four our party of 7, our bill was just under $300. If I had been paying, I would never have stayed. I can't say that I will visit Maggiano's any time soon....not even with gift certificates or coupons. This was just unacceptable!!!
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