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  • I'm not sure why the reviews are so poor overall. Sure, it's fast food. Sure, the drive-thru is weird. And I guess the flavor isn't bold. However, I've gone to this new location several times now and generally the chicken and sides were hot, fresh, and delicious. If you're expecting strong new flavors or a eat-in restaurant experience, you won't find it here. But if you're looking for something homey and satisfying on your way home, this is the place. Personally, I found the decidedly odd drive thru NOT confusing. If you actually pay attention, there are arrows and signs everywhere indicating where to wait. Additionally, you're free to leave when you get your food instead of waiting on a family of 6 ordering. The wait while paying after you get your food creates an opportunity to check your order (and perhaps buckle up, stick your straws in, and put your phone down before you get back on the road). I have not been held up once by any of this. All that said, Bush's Chicken is definitely fast food and the sides range from amazing to mediocre on any given day. People seem to like the rolls but I find them kind of plastic-y and dry. Of all the times I've visited, one day seemed "off" and the freshness wasn't there in a big way. The crust is generally a perfect thickness and quite crispy, but isn't bursting with flavor. I appreciate that Bush's doesn't seem to be packing their meals with salt and grease, even if I need to go home and add a pinch of salt to the gravy. Overall, Bush's is good, but not great, but certainly not "omg negative stars!!!".Time will tell if Scottsdale is a marketable place for simple and decent fast food where you're not pressured to blast out of the drive-thru the moment you get your order.
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