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  • There are times when we want to splurge and book a hotel for a week as a gift for your husband's birthday. Excited that we get a somehow discounted fee as a healthcare employee from work and since I'm aware that hotels like this in Vegas gets booked quickly so i went ahead and booked EARLY, to be specific it was Sep. 13, 2016 and received my confirmation and already took out the total fee from my bank account. On Sept. 19,2016 our employee benefits team emailed me another confirmation number, the one Mandalay Bay use specifically. I thought ok we're good to go. Oct. 26,2016 the day of our checkin.....the front desk clerk informed me that they RAN OUT OF THE ROOM I BOOKED MORE THAN A MONTH AGO.....which was a King Bedroom.....being it was also my husband's exact birthday i don't want to create a commotion BUT THIS SITUATION REALLY UPSETS ME......I was offered a room with two queen beds.....I composed myself and took a deep breath and told the clerk that i want a room with a great view.....Instead of requesting the Manager's presence and discuss this very irritating experience and maybe demand for two hot chocolates every night until we check out. My husband and I drove 4.5hrs from San Diego, we're tired, we're hungry, and we didn't get the room I booked ahead of time. They didn't even waived our $10/day parking fee and/or the $35/day resort fee that we never used. So why two stars instead of one? The room they gave us was at the 28th floor giving me the view that could melt my angering and hating heart: The Strip View. City night lights gives this relaxing feeling and yes it's my weakness. Every night we shut off the lights, open the curtains, and view the city lights, that i was not even sure if we'll get from my initially booked room. But the hotel could have supplemented their mess up with more incentives other than a 28th floor room. BOTTOMLINE: Husband was still happy with my getaway birthday gift to him. However, this would be the first and last time we'll book a reservation at this hotel. Next time we'll try another one.
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