| rev:text
| - Need to start off with a quick, all encompassing comment to sum up this dump, BOOOOOOO!
It took literally ten minutes for a waiter to meander his way to our table ofter being seated, and the restaurant was only about half full at lunch time. And this is the reasoning for the BOOOOOO! assessment...
Service? I was there with my wife and son, but there were only two place settings on the table. I asked for an additional place setting prior to ordering our meals, and when did they bring it? Not two minutes later, not five minutes later, not ten minutes later. It was around five minutes AFTER our meals had arrived that I finally got up and took a place setting from the table next to us, on my own accord! And our waiter walked past the station with the place settings AT LEAST eight times during this period. My F-in pasta was cold by then! In addition, we had to ask for water literally three times before we got it, and again, this was over a ten minute period! Our son's lemonade required equal prodding and requests, we asked at least three times over a ten minute period. Management needs to seriously re-think training, or just cut their loses, and rehire fresh help that knows what they're doing.
Food? my spaghetti was mediocre, I've made better at home. Wife's pasta, chicken with cream sauce was very, very dry, as was the chicken. same problem with our son's butter noodles, way too dry, butter almost non-existent. I understand that the sauce is the most expensive component in a pasta dish (pasta itself is dirt cheap, especially in the volume that restaurants purchase), but you can find more effective cost cutting measures than skimping on the sauce.
I hate to say it, but overall, all of the Macaroni Grill trips we've made of late seem to be on par with our experience here. We're from California and the trend of bad service and management seems the norm now. This sucks because we get Brinkers gift cards all the time. Between these jokers and the other Brinker options, Chilis, Maggianos, and On the Border, the one stand out is Maggianos. Their food and service is always top notch. We're sticking with Maggianos from here on out. With the classic pasta dishes there, you get one meal there, and one to take home free. You can't beat that with a stick.
And the really bad part? You'll never see ANY Macaroni Grill manager ever respond to ANY YELP feedback at ANY location. When I chase my son around to tickle him and I finally get him cornered, he'll turn around and put his hands over his eyes, a child's thought being, "if I can't see him, he's not there". Same modus operandi with Macaroni Grill management, it seems.
BOOOOOOOOO!
Cheers.
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