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| - my disclaimer: i was only here because i was part of a large organized party and someone else made reservations.
i suppose we should've worried when the restaurant called the day before to confirm our reservation, and then called the next day in the afternoon to confirm again. then they called a half-hour before the reserved time and informed us that if 80% of the party wasn't there exactly on time, they were canceling the reservation. then they informed the people who were there right on time that if the whole party wasn't there within the next 15 minutes, they were canceling the reservation (and then doing what? throwing everyone out?).
in hindsight, we should've canceled after the way the night went. the table placement was not exactly smart for a large group (why put us right in front of the giant-screen sporting event and piss off your customers who want to watch the game, not a bunch of people trying to talk?), and the poor server was the only one assigned to us AND another large party. the food was...not horrible, but the word "meh" comes to mind.
the kicker though, was that their computer was not working right, and it caused a huge problem with payment, as the guy paying for the meal had his debit -- not credit! -- card "rejected." of course then, they found out it was their fault, but only after a lot of weird drama and having to pay in cash. then, when card-holding guy tried to replenish at the ATM, it rejected him...he checked his bank statement on line and saw the giant bill from BB King's charged SEVEN TIMES. yes, seven times.
went back to resolve the issue and was initially told that it wasn't their problem because those charges were only "authorizations" and hadn't actually posted. when it was explained that he couldn't get any cash, because their bogus "authorizations" had tied up all that money, it was suggested that he should just "call his bank."
finally a real manager appeared, but it took literally another hour to sort everything out...and that was after seeing that some of the "authorizations" even had different total amounts. so sketchy.
ridiculous prices, ridiculously bad treatment, ridiculous use of their waitstaff.
the plus: well, the band rocked...
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