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  • I, like many other Madisonians, was very excited for Buraka's return. However, it was an extremely disappointing experience on so many levels. The food was alright (hence the 1 star), but the service was horrendous and just sort of awkward. My SO and I came for dinner on Friday while it was somewhat busy, but I don't think that's a good enough excuse for the poor service we received. When we were seated, we accidentally sat at the wrong table (same size as the one our waiter intended for us, except it has a few more chairs), and instead of being polite about it, our waiter was pushy and awkward about asking us to sit a different table. It took a while for our server to actually come and ask us what we wanted after we got our menus, but when we ordered, the drinks came with pretty decent timing, which is cool I guess. We also ordered an appetizer and our entrees, which we waited FOREVER to get, and our waiter didn't check on us at all in the meantime, except to bring us our salads. Then our entrees (which weren't even hot) eventually came out....BEFORE our appetizer. Our server didn't apologize about it or acknowledge it at all, nor did he apologize for the wait once. He didn't stop by and ask is if we needed anything afterwards. In fact, our waiter didn't stop by once after that. We sat at our table with empty drink glasses and empty plates for quite a while, and then we noticed our waiter leave the building for the night without saying a word to us, asking us if we wanted anything else, passing us onto someone else, or giving us our bill. I figured he must have put someone else in charge of us and waited around for 20 to 30 minutes more and no one brought our bill. Finally, we went up to the bar and told the bartender we still needed to pay, and he was actually able to help us pretty quickly. Unfortunately, it was a little to late. I've worked in customer service pretty much my whole life, and I totally understand that sometimes you get busier than expected or you end up short staffed, or even both of these things happen in the same day. It was super rude and awkward for our waiter to not apologize or even acknowledge it once though (not to mention, leaving the building without a single word). I can't say I'd be excited to come back at this point.
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