Bad bad customer service.
I bought a bag that ended up cracking all the way around the top. I took it back and they specifically told me it was a defective batch and they replace it which was very nice of them. Well the person that they replaced it with is also part of the defective batch because it's done it again and they refused to replace it. I will never ever buy another Louis Vuitton purse from anywhere seeing how I spent $2000 on this purse and don't even want to use it because of how bad the cracks are I'm including pictures to show you I would advise going with another brand because the customer service and rudeness of the sales staff is horrendous! ZERO STARS