I will never use their services again. A few months ago I brought them an Echo 580T, a very highly rated backpack blower that had trouble starting and running after 6 months of use. I explained to them that I switched to a new fuel blend about a few days before the issue arose and that even after dumping the fuel and putting in my previous mix ratio/fuel that it still had trouble. After them having it for 3 weeks they called to say that the engine was destroyed and the unit was junk.......but they would be more than happy to show me new/used units. Well me being the stubborn person that I am, and refusing to throw away such an expensive unit, I took it to someone else to service. Turns out all it needed was a simple tune up.. 15 dollars in labor, about 5 dollars in parts and it was running again..... avoid like the plague