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  • Took my Mom here for Mother's Day. We didn't have a reservation, but fortunately there wasn't a wait. That was the only fortunate thing about our experience. There was a reason why this restaurant wasn't busy on a national holiday. Food was of okay quality. It was overpriced seafood. What set my experience to a 1 star was the service. I work in customer service for a living. I've been doing it for 8 years now, so I'd like to think I know a thing or two. Our server was Troy and he sucked. At first if was okay, but the moment I asked for some Tabasco, I knew he was a horrible server. He took my request then passed our table twice. He served another table and when he noticed me watching him, he said "your Tabasco." Like he forgot. He then took another 10 minutes to get my hot sauce to me. I could have gone to the empty chair by the sushi bar to grab a bottle I saw myself if I had known it would take me 15 minutes to get a bottle. The icing on the cake though was when we placed an order for dessert. We were waiting for a while for it and actually talking about getting up & paying our tab at the cashier because it was taking so long. When he appeared. But instead of speaking to is about the delay he went to speak to the table next to us where we overheard him being so attentive to them. When he finally came to our table there was no apology. Just a simple "here you are" and walked away. I felt he was discriminating against my family because we were not dressed as nicely as the other family. & perhaps it was because we were not white? Troy doesn't deserve to work as a server. He sucks. & I will never eat at this establishment because of the service my family was given. Which is why he didn't get a tip. Hopefully he takes that as a tip, or Tides does. Don't hire people like him.
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