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  • I have been a member of gold's gym for over a year and a half now. I have decided to cancel my membership and go elsewhere for the following reasons: 1. There is only one squat rack but two smith machines. Seriously.... Come on. If you are a serious weight lifter you know how annoying this is. During peak hours there will be several people waiting on the squat rack. Why have two smith machines but one squat rack? 2. Sales staff comes across as dishonest and shady. When I joined I joined at $70/month (very expensive I know!), plus they are going to nickle and dime you with a start up or initiation fee (total BS). I got my monthly rate knocked down to $60 since my company had a corporate rate with Gold's. It seems every one is paying a different rate from $50/month on up to $70. When questioning the sales staff and management about this, they acted like they had no clue what I was talking about that everyone paid the same rate (I know that's not true). 3. You can't cancel your membership while you have an active contract with Gold's Gym, and I get that; that's not the problem. After my one year contract ran up, my membership was on a month to month plan. To cancel my membership I had to call the company that handles the finances for Gold's Gym (ABC Financial Company). After telling the customer service rep I wanted to cancel, she then put me on hold for 15minutes. Next step is I have to WRITE A HAND WRITTEN LETTER to ABC Financial explaining that I want to cancel my membership. On top of that it takes 30 DAYS TO PROCESS! So it's July 22nd. and I want to cancel TODAY but I have to pay August's membership dues since it takes them 30 days to process. Total BS and shadiness. Gold's loses big points for this one. 4. I joined this gym in December of 2012. One of the perks was an "Ice room" in the Men's locker room where you can cool down after working out. Well it's July 2014 and this still has not been implemented. Sales staff keeps saying, "We're getting around to it". That's it for the negative reasons. I give this gym 3 stars because I have enjoyed my time here for the most part. The weight room, cardio cinema and cardio equipment is nice. The location is prime as well. My only advice is GET ANOTHER SQUAT RACK! If you do decide to join this gym (or any gym for that matter), make sure you read the contract and do your research before hand. I would not put that much stock into the trustworthiness of the sales staff. Remember, they get paid by comission!
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