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| - I liked my A/C tech, and I thought the A/C repair price was fair but their plumbing division is another story. While I was having them install a water heater, and we were waiting for the old one to drain, I asked the tech to look at a small drip under the kitchen sink. Turns out that the drain basket wasn't screwed in right so the tech unscrewed it, and screwed on another one. Took 5 minutes, and was probably the easiest thing the tech ever had to do. The price? $200!! For a $5 basket and 5 minutes of easy labor that I could have done myself. Considering that I was an existing customer and was having them install an overpriced water heater, the correct thing to do was to just charge me for the part and perhaps a minimal amount for labor. If I was the tech, I would never have charged a penny to a loyal customer such as myself. It's not like he had anything else to do while waiting for the old water heater to drain. Maybe that is old school but, in my mind, how do you keep customers if you rip them off? As if I wasn't mad enough, one of their sales reps stopped by that very same day to give me an estimate on installing a water softener. $4,500 quote, and that did not include an RO system. Simple install because main water source was right on the outside of the wall where it would have been installed. Just the loop needed. Who charges $4,500 for just a water softener? I write this review about 1 year and half later because I just ordered a water softener for $1,300 installed. It brought back bad memories of Parker & Sons. Too bad. I really did like Junior in their A/C division.
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