I have a 2011 GMC Acadia that I brought in for service. The service appointment did not go as expected so I'm sure you are wondering why I rated it a 5 star establishment. I contacted the Service Director Tom and he listened to my issues and responded accordingly. I have dealt with other dealerships and their response was questionable at best. Tom took the time to understand what my issue was and offer a couple of viable solutions. I will continue to take my car to this dealership. Everybody makes mistake, that's a part of life. It the integrity that you show in recovering from that mistake, that I truly appreciate!