The food was delicious. I am a huge Black and Bleu Cheeseburger fan, and this place definitely delivered. My wife got the Tex Mex, a burger with onion strings, Gouda, and guacamole, and she loved it. The fries were fine, but the compilation of sauces compensated for the fries being so dull in comparison to the burger. The Ragin Cajun sauce was the best.
The blonde cashier wasn't happy to be working, which is fine- work sucks sometimes, but don't let it affect the thirty seconds you actually speak to someone.
The younger gentleman walking the floor was very nice and sold me on signing up for the Burger 21 Club.
Overall, great experience and the food was absolutely marvelous.