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  • Came here for my birthday party and I will not ever be coming back with a large group. Problem #1: I called two weeks in advance and was told they don't make reservations for the time I was requesting and to come in 45 min early and I should be fine. I advised them it is a group of 20 and she said it was fine. Okay, so I came in 45 min early (4:15pm) and was quoted an hour by the manager. An hour and a half goes by and we are still waiting. I then speak to the manager and told him he quoted me an hour and it's well over an hour. He apologized and said we were waiting for another large party to leave because that's where we would be sitting and that he would have appetizers waiting for us. Problem #2: If you are telling people to just walk in with big parties then why don't you just take reservations to avoid getting slammed and you can prepare for it?! COMMON SENSE. Problem #3: You shouldn't wait on a party to leave and expect them to leave in a timely manner because for all we know they can sit there and chat for another hour and you can't force them to leave! We finally got sat at 6:00 pm. The appetizers did come out about 10 minutes after we got sat which helped a little. The food seemed to take awhile but I get it was a big party, so kind of expected but the problem I had was my mom and little brothers food never came out. I advised the server and she's like it should be out shortly they are finishing up. Ummmm I actually don't even think they put their order in because my whole table was done eating and they were still waiting on their food! The manger came over and apologized AGAIN and said it would be take care of and gave my mom a free slice of cheesecake. I mean that's fine and all but my mom had to take her food to go because we were already there for 3 hours and everyone was ready to leave. Honestly, worst service ever! Never coming here again and will take my large parties somewhere else. Cheesecake factory should allow reservations all the time. This will help and people will not have to wait foreverrrrr. OH and the least the manager could of done was give ME a free slice of cheesecake as it was my 25th birthday and we waited almost 2 hours to be sat! Very disappointed.
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