I had an appointment in January 2018 with Stephanie for a cut and retouch. My appointment was for 1:00 but she was running late which didn't seem to matter to her so I waited 45 minutes before she started my retouch. When the timer rang, she was doing another client so another stylist shampooed me with water running down my back. Also the dye got on my shirt. I should have left without the hair cut after all this but I let Stephanie cut my hair. I showed her a picture of how I wear it but she really didn't look at it. She just started chopping my hair; the sides and bangs were uneven and shorter than I have ever had them, and one spot in the back was gouged where I couldn't even cover it up. The hair style was awful and nothing like I wear it. I went home and texterized my hair and tried to fix the back the best that I could. I am a former hair stylist and realize that you can get behind but not 45 minutes. I watched her while I was waiting and she was just chit chatting and laughing and didn't seemed worried about being late. I will never go back to this salon nor will I ever recommend it.