The staff seemed to be really nice. It was my daughters first visit and they made her feel very comfortable ( she's 3 and a half) they have a cool play room in the waiting room and a TV for them to watch when they are laying back in the dentist chair. After her teeth were checked and cleaned some she received a disney tooth brush, a small treasure box toy, a sticker, and a balloon. All in all it was a pleasant experience for us and we will be back in 6 months.