Tonight I placed a phone order for pick up. The young lady who took the order gave me a 15 minute wait time. I get there within the wait time and pay for my order. I sit waiting almost an hour before a waitress sits down next to me; "We forgot to put your order in. Its going to take another 15-20 minutes and you'll be put in the system for a free meal the next time you order." I sat for another 20 minutes and asked for my refund of the money already paid. The cashier began to hesitate like she didn't know what to do. Eventually as they were refunding my money the food came from underneath the counter; not the window where everyone else's food came from. I think this establishment needs a bit more customer service and less texting from their employees.