Well, to start off I stumbled upon this business when I bought a voucher deal for it. This was a great investment, let me tell you. The owner himself came to clean my carpets. When they say low chemical and fast drying they really mean it. He cleaned about 1500 square feet in a matter of 30 minutes. Could have been shorter. He took out pet stains (we had a new puppy which is why we called them!), and all sorts of tracking from shoes, etc.
Because he mainly services north phoenix, glendale etc, and my house was in Gilbert, he charged an extra $10 fee. When we asked to clean more rooms (less than 30 sq feet) he charged another $20. I understood he drove a long way, but he made sure to let me know he doesn't make money off the groupon. It made me feel kinda bad so I just obliged and just wanted it all done in one go anyway. All in all with the extra charges I may as well have paid full price, which is fine, because they do a good job.
What made me like this guy best was he saw a small spot and got on his hands and knees with a towel and tried to take it out. NOW thats what I call service!