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  • My initial appointment was good and I was able to get in quick. They spent at least half an hour with me teaching me how to put contacts in. However, they didn't tell me what my insurance coverage was. Additionally, the contacts I was prescribed are not comfortable. I'm a first-time contact wearer so after the 10 day trial, it wasn't something I could distinguish and I ordered a 90-day supply. That's fine; I understand they may not know exactly what works for each individual. The issue I have is that I have called twice (and will soon be a third time) in the past 3 weeks trying to get a prescription for a different brand of contacts. I'm told the doctor will get back to me, but nothing. Usual doctor call-backs should occur by the next business day. I will not be returning.
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