I was looking for a new place to start getting my hair done and found this salon on Groupon. Yang did my hair and she was very quick, which is nice. Unfortunately though, it was at the cost of quality. The partial highlights were done unevenly and didn't match my previous highlight pattern. There were large gaps and she missed my part of my roots. I added pictures to be more clear. It was even the first thing my mom noticed when I got home and later my best friend noticed when she saw me.
I called a couple days after I realized I couldn't stay with how it was and they graciously offered to redo my hair.
One other thing that bothered me was Yang tried to up charge at anything she could. After she washed out my hair, Yang wanted to just leave my hair wet and naturally curly- which just ends up being a frizzy mess. I asked for her to at least blow dry it so she did and wanted to charge me $10 for blow drying my hair, but thankfully Ahren was there to tell her that's not something to charge for, and that its included. Yang also didn't inform me that toner is an additional $20 charge, which is something you should tell the customer before.
UPDATE: Nicole redid my hair and didn't honor my request. She redid all of my hair to her own liking. It's all way darker and brown. She told me it would lighten up, but it's still brown :( I only wanted a couple more highlights to match what Yang attempted to do. The only positive thing is that the highlight pattern is more even, but it's not at all what I wanted. The bottom half of my hair was beautiful before. Now she just made it all dark brown :( while blow drying my hair she burnt me three or four times.
Second update: the color has gotten a little lighter to a color closer to the one I wanted.