I just don't get it! The burgers are empty with barely any taste, the fries are always cold and leave a disgusting greasy film in my mouth, and the grilled onions taste like slimy slugs.
I want to like this place, I really do. I'm forced to eat it at least once every six months because every single person I know loves it and acts like it's Gods gift to fast food. (hence the psalms on the cups) This place is like fast food for elitists. "I won't step foot into a McDonalds but In&Out is so indie and different that I'll allow them to serve me~"
The hidden menu is what really gets me. Having "secret items" on your menu doesn't make you cool. It doesn't make your customers feel special or exclusive (unless they're idiots). It just makes me feel like you're too cheap to update the menu that you've had since the dawn of time.
Did I mention that there is ALWAYS a giant line? Both in the drive through and the dine in. Theres never a good place to sit and it's always packed. If I didn't know any better I'd think it was Club In&Out.
That being said, when I'm forced to eat it I'm unhappy but never physically ill like I am with another extremely popular place that I hate (chipotle). Also the employees are really friendly and service is pretty quick considering how long the lines always are.
I know I'll most likely continue going here with people close to me for the rest of my life but I would never pick it on my own or suggest it to outsiders.