For the hundreds of dollars we spent, this was the WORST experience ever! Spent 15 minutes standing at the door with my entire party (of about 40 people) and no one knew what to do. The host was late coming to retrieve us! We finally get walked to our table and he doesn't tell us anything. I had to ask who was sitting where or how it was set up. Everyone was just standing around confused. He tells me he doesn't have tokens so he will go get them. Waited another 15 minutes for him to come back, meanwhile all my kids are going crazy just sitting around waiting for something to do. The table wasn't set either. Half way through I had to ask for cups for the kids. Then they bring out the adult food BEFORE the kids! I also was charged for adults and kids that didn't show up!! The "manager" who was completely rude, told me she would refund me IF I brought her back the empty plates and cups! We had used them for cake and other things since they were sitting there. I had no idea I was supposed to bring them back! I had to keep going to find the host asking what the plan was throughout the party. And my son didn't even get to open his presents! So the whole "2 hour hosted party" was a COMPLETE joke! So much wasted time, standing around, stress and chaos for me trying to run this party, and getting everything together we needed!!