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  • Used to be my go to. Now I will never return. The place is apparently under new management. I had to go out of town for work for 4 days and recently adopted a second rescue dog. I called the day before and made a reservation for just regular boarding for the newbie (no play group, etc-- advertised on their website for $31/day) & boarding along with play group for my other dog ($43/day). I dropped them off and was met by the rudest person I have ever encountered in my life. She informed me they weren't going to honor the $31 rate on their website because the GM said they can't offer it anymore, it's $43/day per dog. I presume this is a franchise and wonder if corporate knows what this franchisee is doing. She informed me that the dog who i made reservations for wasn't booked for play group so she wasn't going to have it. I asked her to change the reservation. She told me no, she was removed from group in April for being aggressive (I haven't been there since February, which I explained to her) and she told me she's not going to be out in group. I explained to her what False Advertising is and they can't book reservations and refuse to honor rates. She told me she's a law student (great, I'm a lawyer). I asked the GM to call me to discuss this. She ROLLED HER EYES and told me I could either pay it or take my dogs elsewhere. I had 0 choice as I had to leave town, otherwise taking my dogs elsewhere would have been my pleasure. They've also instituted some miscellaneous health charge for every dog-- $7 per dog per week. This is also new. The GM never called. I picked up my dogs today, was indeed over charged, and saw the same rude employee showing up at work today, yelling at her own dog in the parking lot for peeing in her car. I will never, ever return. I understand everyone who used to work there was fired. It used to be a special place and the people who worked there knew my dog on sight. Now, not so much. Between ripping off customers, mandating new 4 page contracts be initialed and signed for every visit, and the worst customer service I've ever received in my life, I'm not sure this place is going to be able to retain any customers.
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