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  • Took my dog here after she had an allergic reaction on Sunday night. I called ahead and the customer service was excellent. The lady gave me calm and clear instructions which was much appreciated as I was a little panicky. I also asked about pricing in case I needed to bring my credit card, and she was very clear about the $95.00 consultation fee and any other medication or whatnot that would be added once they looked at her. When I arrived, the place was pretty empty, and they got my dog taken to the back for "triage" right away. The tech and staff seemed very efficient. After I was put in the room with my dog and they were able to stop her allergic reaction, I spoke with the vet who was very clear and professional, and then left alone for 30 minutes to make sure my dog didn't have any more side effects before we could leave. 40 minutes later I left the room on my own because I was really bored and my dog seemed much better - she was anxious by just sitting in the room and I thought she had been through enough so I wanted her to get out too. Then, the front desk lady was a bit less nice, but it was 11:00 pm at an emergency animal vet so I guess that's to be expected, though it wasn't really busy at all. She had me wait about 10 more minutes before the vet came back out, checked my dog one last time, and said she was good to go. I ended up paying about $200.00 which seemed fairly reasonable for an emergency vet. I didn't feel pressured into more expensive services or anything of the sort. They were efficient and professional, except when I was left to wait for 40 minutes. Overall I was happy with this place. It wasn't super clean but it's a vet so what can you do. I've been to a VCA hospital which was super clean and professional, but I ended up paying a ton of money for services that would not have helped my dog so I was reluctant to go back there again. I much prefer professional staff and a little dirt on the floor over a super clean facility with vets that try to overcharge you. I will come to Blue Pearl for any other future emergencies (hopefully not).
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