We received a letter from Capital One and we called and talked to Michael Alfrarone. He made our purchase the easiest one we've ever had. Most everything was handled over the phone because my husband had broke his hip and couldn't get there. Michael understood and handled everything so all I had to do is bring in our car to trade it in and sign the papers and take the car for a test drive and stopped at our house so my husband could see the car and sign the papers. Everything was just as promised and we are driving our new car! We had a great experience and recommend Michael and Liberty GMC.