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| - I'm sure lots of folks thing the Wynn is all win, but I am not one of them. My experience at the Wynn was distinctly five star and distinctly one star at different moments.
The hotel is, of course, gorgeous. From the flower lined trees in the entrance atrium to the cabanas alongside the pool, the Wynn is one of the nicest hotels in Vegas.
Our first room was on the strip side and offered views of Treasure Island and the Mall (which, although it's a mall, is architecturally pleasant on the strip side). It was a bright salmony orange color, spaces with a full walk-in shower and soaking tub. (Contrary to other reviews, at the least in the standard rooms, the large tub is NOT a jacuzzi tub - it is a soaking tub.) Our second room was higher up on the golf course side, which was pleasant but not as fun to look at the the strip. It also had a walk-in shower and a soaking tub, but the walls were brown (which is where all the walls are apparently headed in the remodel). Both rooms offered stunning views of mountains in the distance by day.
Why did we have two rooms? Oh yes. So we were two females who had booked a room with two double beds. We confirmed THREE TIMES that we had a nonsmoking with two double beds and that we would be checking in late. When we arrived we were told there were no more rooms with two beds by a woman who was rude and unapologetic. When my friend asked why we weren't notified when we confirmed she responded "I can send a twin bed if you want it." She did not offer to inform us if a room was later made available, we had to ask to be informed and to have a note made. Whatever, it was 11pm. We went up to the room and waited for the twin which never came. Thirty to forty minutes later we called and asked if it was coming soon and we were told yes. We then asked if we needed to be in the room when it arrived and we were told no so we went across the street for a very later dinner. When we returned an hour or so later, still no bed. We called again. We weren't told they'd check into it and call us back. No call back. We called again. We were told they had to see if it was ordered and they'd get back to us. No call back. We called again. The last woman was helpful, said she'd call back, and called back 15 minutes later. 5 minutes after that the bed arrived.
This was one of MANY examples of shoddy service at the Wynn. (Don't get me started on the changing rooms debacle that could have been seamless and nice but, instead, turned into a dramedy.) The were several other instances where we where the wrong name was on the room, things did not work and they would send somebody up but nobody came. I could write paragraphs of examples. Although only that first woman was rude, many of the staffers at the Wynn were inept and lacking follow-through. There were a few standouts of excellence, like the woman at the Red Card counter near the room elevators (whose name I don't remember, but she was a pretty Asian woman if that helps), and Mike, who hailed us a cab that took credit cards with expertise and personality that made our last moments at the Wynn happy ones.
The European pool was enjoyable until the sun started to "set" behind the Palazzo, and then, nothing but shade.
Oh, and the beds were really comfy, well, when we finally had beds.
I also enjoyed two restaurants here, but I will review and rate them separately.
I don't know. The Wynn really is gorgeous, but I have experienced far superior service overall elsewhere. When I'm on vacation, I don't want to have to fight for the basic things I need, no matter how lovely my surroundings are. Especially at the prices they charge here. This may not be my last stay in Vegas, but it is most likely my last stay at The Wynn.
(Notes for the Wynn:
Having an infomercial talking about all the things you can do while you're there is great; having Steve Wynn talk about it comes off as kind of douchey.
In at least one of the write-ups for one of your night clubs in the book in the room it talks about how the place is a great place to take in both a sunset and a sunrise, right about the posted hours, which open after sunset and close before sunrise. I'm just sayin'. If you need a quality editor for your materials, I'm available at a reasonable price.)
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