Buyers beware.
I had a similar experience to the other reviewer here on Yelp and I would like to share my final feelings about this transaction so that others may be well informed.
I also found the price for these 'natural' mattresses to be exceptional and thought this was because of the online/wholesale purchase. Now I'm not so sure.
Before I purchased the mattress I called the company (George) and was told that I could have a mattress density split (top med, bottom med-firm) for an extra fee.
I asked and was told I would be getting an official certificate of traceability to prove the mattress was organic rubber.
I asked and was told I was getting the wool topper as pictured in the online ad.
After the order was confirmed and I paid for everything I also had to call many times to get my mattress sent. It did eventually arrive after months.
The mattress density split I requested and paid for was not delivered. I received a single density mattress with no wool topper and a little card that Naturessleep created which was supposed to show the mattress authenticity (it did not). There is no inspection company or tracing numbers anywhere so I am very suspect about what kind of foam is in this mattress.
I called and asked for the proper mattress to be sent.
I asked for a proper tracing certificate.
I asked for a proper invoice from Naturessleep so I had something showing that I bought the mattress and showing the warranty I was promised.
I called many times and was promised many things including finally that the new mattress was sitting on their dock waiting for fedex to pick it up. After 3 months I finally gave up and told Naturessleep I was not happy with anything to do with the transaction and that they could take the mattress back.
I no longer had any trust in them (and by them I mean one person who seems to be 'the company' )
This is much longer than I intended but after such a frustrating ordeal I am hoping I will help others who are considering going down this path.
It may be that they have authentic product but given the service I received (or didn't I suppose) and the stories I was told over and over again I highly doubt it.
I would gladly spend $700 more and go to a local bricks and mortar business to make this kind of purchase next time. I would advise others to do the same.