This used to be my go-to place for getting my heel caps replaced. I will say my recent visit was not as great as I expected. I had a pair of shoes that needed new soles - and both pairs had nails still sticking out in the sole, which was scratching up my heel. I ended up just putting a shoe cover inside so it would not rub my feet. I will start taking my shoes elsewhere - as I want my nice shoes to be wearable.