This company was friendly and professional from beginning to end! The receptionist that answered the phone was great and scheduled the service at a time that worked with my schedule! I was told they would be here between 11:00-1:00. Scott called and said he was about 15 minutes away and he was here at 11:15! He was friendly, came in and diagnosed the problem within minutes and had the repair completed shortly after. I've never needed a dryer repair before and didn't have time to get different quotes, but I felt as though the cost was reasonable. It's hard to find a company where everyone is so nice and that you feel like you can trust, but this seems to be one!