I wish this "the Bay" was better today because I acknowledge that it's a Canadian institution, but my experience was terrible and it just made it's way onto my banned list.
I was returning a mixer (painless... the return was quick and easy). Then I headed over to white goods to looks at Dysons... The commission salesman cross-sold me to a different vacuum brand. I went away for a few minutes and read some reviews and decided to buy it if he would price match sears.ca which had it for $130 (yes, over a HUNDRED dollars) less. He said he would call his manager and ask.
Then at the computer he was interrupted by two hundred year old ladies who he proceeded to serve for over THIRTY minutes. FINALLY he got around to finishing our transaction and basically said "no, I won't price match this." It would be nice if you had gone ahead and told me that before I stood around in my hot ass winter coat for a half hour while you chatted about tea and crumpets and I drowned in my own sweat. [bad experience]
So... guess what. Everyone who shops here is over 70, and they are all going to die in the next 15 years. There will be no one left to pay your exorbitant prices and if you don't start price matching everyone will just start buying their white goods at futureshop or canadian tire where the service is.... existant?
I gave this giftcard to my sister and enjoyed the other present my mom gave me, yonanas.com... the bay... you can't trade fur pelts in 2013 and make a living!