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  • Bring my family to this Cold Stone store on 04/10/14 by far the worst experience I ever have!!! We came here to actually complete our family day from the fun times we had at Craig Ranch Regional Park, when we get here I told the worker her name was "Amanda" that this is my daughter first ever visit to cold stone store and hoping Amanda can make my daughter first time experience would be a memorable one. Instead of being memorable it is the opposite Amanda was not suggesting a correct mix of ice cream in result the ice cream that she suggested to mix for my daughter taste so NASTY (my daughter didn't enjoy it at all) we end up throwing it away what a waste of $6.22 and on top of that Amanda also charge an extra topping without my consent when I'm about to pay and when I ask her why is my total over $7 she said I charge you an extra topping when she clearly said to me yeah I can get u an extra twix without a problem!!! Then when I question her about it she was upset at me! I'm a guest in this store I spend my money to complete our fun day not to get a shitty service from a known ice cream store! THIS IS VERY UNACCEPTABLE!!! Cold Stone store should be a kids friendly store not a store that make my daughter day gone bad! I called the store ask for a manager but manager isn't available tonight!!! The guy worker suggested to me to call tomorrow (04/11/14) afternoon ask for "Abby" the store manager, which I will do so and voice my concern!
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