I mailed a birthday card and a bottle of conditioner to my sister in law in California. The card was removed from the box and shipped on its own to my sister in law. Somehow the flat rate box I paid for and the conditioner disappeared and was never delivered. I have reason to believe that the clerk at the post office stole the items as she refused to tape the box up in front of me. When I asked her to do so she told me that she would do it later. Then low and behold the items never showed up.
I spoke with a supervisor Diane today at the post office and advised of my concerns and issues I experienced. She proceeded to come up with several excuses as to why the items were not delivered and they all places blame upon me. She took zero responsibility for the situation and completely ignored my concerns. She advised me that I MAY receive a phone call in ten business days from their Atlanta office advising me if they have found the product I shipped, or didn't find it. When I asked what happened if they don't find it she advised me I would then need to come back in to file a claim. Diane placed all of the responsibility on myself and offered no follow up or investigation on her end. She completely ignored my concern that she item had been stolen and made no attempt to fix the poor customer service I had experienced at her post office. She showed her inability to supervise today and showed no concern for the feeling of her customer.
I cannot believe she is a supervisor and have asked that her manager or Post Master contact me directly.