Would it hurt them to smile? To engage in some banter? To acknowledge the customer who is both smiling and trying to engage in some banter? It's a freaking cupcake place, for heaven's sake. Sunshine and lollipops and all that!
I live around the corner. I've been here twice and was not especially impressed with the cupcakes (the icing of some left a nasty film in my mouth, and the flavours were ok), but even less impressed with the shop's atmosphere. I love that the small shops along St Clair have a neighbourhood feel -- this one seems to be going out of its way to be different -- and not in a good way.
I have a young daughter and I have no doubt that if this place lasts she will want to visit it often. I'll take her the extra few steps to Baked on Lauder instead. At least then we'll be walking off the few extra calories, plus I'm pretty sure they'll smile at us when we walk in the door.