Beautiful store, Second to Vancouver =p I bought a purse from chanel, crazy expensive, but it's expected eh. The customer service was incredible. They were super friendly, we had a conversation about the crazy Alberta weather and the 2010 Vancouver Olympic lol. These are the little things that makes these types of stores stand out, because in the end there is no difference if you are shopping from Holt, nordstrom, barney etc. I only gave it 3 star's because I only buy products from holt renfrew if it's for my female friends. I buy my stuff from Harry=p