Went there to upgrade the ladies was nice and kept a conversation going since everything was taking so long to transfer. Then this guy took over because one of the ladies had to go on break. I told the guy that I wanted all of my pictures transferred and he didn't do it. He told me to do something else when I got home but that didn't work neither. Now I don't have all of my pictures from when my son was born I was very disappointed and I still am :/.