I had service to my vehicle done here once and they did ok, went back a second time, had a 9am appointment for Friday and when I showed up they said they MAY be able to get me in the next week. I asked for a definitive time and they couldn't provide one, said, "Depends on what needs done to the vehicles in front of you."...So I went to the chevy dealership next door and they got me right in to see what was wrong with my Ford. Great experience at Chevy, poor experience at Autonation Ford. I'll take my vehicle to Van Chevy to get worked on from now on, who knows, maybe I'll buy a Chevy.