We bought a used boat and it seemed to have a few quirks, which we wrote off to the age of the boat. We kept testing it out and with each trip we'd say "something's not quite right... we should have it checked out." After one more trip out, it was obvious , the boat would only go in reverse!!!
We hauled the boat to Dave at Smiley's Boat Repair and he was dug right in to find out what was wrong. Dave identified the problem, and helped us weigh the pros and cons of investing in repair. I am happy to report that our boat is now running quite smoothly, both in forward and in reverse!
Dave was great to work with, helpful and informative. I asked if he taught a 101 course on "Getting to know your boat"? He took time right then to give me a tutorial. Now that's customer service :)