We always go here because they give the hotel and shop employees 50% off. The coffee and gelato isn't the greatest but it's cheaper for us than most in the area.
Today my friend and I went in for coffee. She was served cold coffee and was told that it was cold because of the half and half that they poured in there. Then they offered to "nuke it." Seriously??? Nuke coffee??? She went back to ask if they could brew a new pot and they said that it would take seven minutes trying to blow her off. She asked them how often they brew coffee a day and they answered "once." So after she had paid for it, she put it down and left. They weren't even willing to help. I will not go back. Bouchon is so much better and well worth the coffee, pastries and excellent service. Do not waste your time. Bad quality. Bad service. Bad experience. Just bad.