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  • The day shift at Smith's is great, very helpful and always very nice and customer service oriented. The night crew is a different story. Because I work during the day, I do my grocery shopping sometimes as late as 8-9pm. EVERY TIME I go there in the evening, I experience the worst customer service imaginable. My experience went something like this. Went through the check out, and AS ALWAYS I had to bag my own cart full of groceries because there are no baggers. Problem this time, was that when the cashier was done scanning all of my groceries, she didn't lift a finger to help me. She waited for me to finish bagging my own items, only when I reminded her that I wasn't there to bag my own items did she lift a finger, and out a cart full of items, she only filled one bag. Then, I went up to customer service to get a rain check, they were closed, which isn't a problem, but the guy standing by the front doors who is supposed to be helpful, was no help at all, and I had to go off searching for someone to give me a raincheck. He could have called a manager or something, instead he just stood there and ignored me. I had THE WORST shopping experience this evening!!! I will go out of my way and go to a different Smith's from now on.
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