Stayed here a few years ago and completely forgot about it when the wife booked us a room at a roach motel in which we left after 15 minutes. Booked this place from there.
Didn't remember it right off the bat but once inside, I was familiar with the expansive lobby and service desk, bar and restaurant, and indoor pool. Pretty good greeting your guests with all this as soon as the enter the door.
At the service desk, the wife and I were laughing and cutting up with the staff telling them about us making a mistake and booking the other place, trying to leave before accumulating any unwanted parasites from the place. This is where the staff went above and beyond.
They let us know that since we had such a "harrowing" experience so far this day, they put us on the 8th floor with access to the 24 hour bar/restaurant with hot food and cold beverages (Alcohol or soft drinks) all inclusive. This was really nice on their part and they didn't need to do it but we really appreciated them doing this for us.
The next morning we were shuttled to the airport with the courtesy shuttle that leaves every 30 minutes.
Usually when we fly back from North Carolina we leave the same day but sometimes we stay overnight near the airport on the occasion that we book an early morning flight. I feel so bad for not thinking of the Sheraton first after the way they treated us but this will definitely be my airport hotel from now on.