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  • This review is solely for my mom's experience with a certain hairdresser. My mom had Alicia McKean (as said on the receipt) as her hair dresser. She made my mom wait for 20 minutes when the appointment made was for 1pm. What are appointments for if you don't follow? What if we had previous appointments?? Then when I explained what my mom wanted she just said "that's easy!" She then asked my mom to take off her glasses. So after a few minutes of cutting I noticed that my mom's bangs were incredibly short. Like butchered. Like half sized normal bangs. Knowing that she couldn't see much, I came closer. When I was close enough, Alicia kept saying that "just a bit of gel" it'll be fixed. That "she did that to herself one time" and "wait a couple of weeks for the hair to grow back". Omg you were licensed for this. It's bangs! That's the number one rule - don't cut it too short! And she kept on trying to "glue" my mom's hair. Yup. That's what she said. "Glue" my mom's hair so it won't look like she butchered it. (She put more gel while talking) I am so upset! Knowing her mistake but not admitting it, she offered a free bangs trim again a couple of weeks after my mom's hair grows and she said she wouldn't charge for it. Oh my God are you kidding me???! We just paid and left. Very very disappointed!! I should've waited for my main girl Esther who always does a fabulous job. Such a bad experience. Tremendously disappointed.
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