Fairytale Brownies were amazingly professional and went above and beyond to try and make good for me as an unhappy customer. Their service is unparalleled that is certain.
I received a replacement batch of what I had ordered. This time there was more carmel in the carmel brownies, more chocolate chips in the chocolate chips, etc but I confess as much as much as I wanted to love them it really wasn't IT for me. I still think they need to be more moist but the company is clearly top notch and I am sure they will hammer it all out. I really cannot express enough how impressed I was with the customer service.
This matter was handled back in 2009 and I just never got around to making the update so I hope their product has improved to match the quality of their staff and the rest of their business.