I had a great experience here. I just moved to Tempe and had read the reviews about this place. So I took my Craigslist purchased 70s Schwinn for some cleaning up---new brake pads, cables, handlebar raising--and what nice people!! From the lady, I think she's the owner, to the mechanics, just great service!! The lady even called to the other store and waited very patiently for them to check stock of a particular basket that I wanted. They didn't have it, but I really appreciated her patience and interest in me/my bike. I'll go again for any of my bicycle needs.