| rev:text
| - I planned a group dinner here for my boyfriend's birthday dinner and our experience was ridiculously bad from start to finish. It was one of those situations where everything that could go wrong did go wrong.
There were issues making the reservation and I had to call multiple times to be sure everything was confirmed. I knew they had another group that night but was assured it wouldn't affect the service. When we arrived, the hostess said they were about to give our table away because they had it in their system incorrectly.
We had some of the most laughably bad service I have ever experienced. I would hope that any restaurant would put one of their more competent servers on a table of almost 20 people. It wasn't a busy night - the restaurant was half empty.
It took forever for food/drinks to come out. When orders eventually came out, the server would wander aimlessly around the table asking "did someone order the ___." If an order was dropped off at the table, it was not in front of the person who ordered it. It was like musical chairs trying to pass drinks/meals to the right person. Also - they were out of clean water glasses.
Our server kept assuming items she was carrying out were extra, giving it to someone else at the table saying "Must be extra, I guess you can have it for free." This happened with my drink, which ended up being passed down to me from the other end of the table after she 'gave it away' to someone else. My meal was also given to the wrong person. This happened to the majority of us.
Although we all ordered at the same time, meals came out sporadically... some 30+ minutes after the majority of the table had their food. One person in our group didn't get his meal until 40 minutes after everyone else. Our server needed constant reminding that people that were still missing meals, even 15-20 minutes after the first meals started coming out.
After 20 minutes of people having their food sit out and get cold, we started eating - sharing food with the people whose meals hadn't shown up. Items that weren't being delivered weren't complicated meals - they were basic salads and sandwiches.
Even though the service was a total nightmare, the restaurant staff was completely unapologetic. We expected an explanation for why the service was so bad, but never got one. They also didn't offer to discount any of the food/drinks.
I wanted to complain at the time, but didn't want to make a scene (and my boyfriend asked me not to). I was mortified to have planned the event and have the dinner be such a mess.
Added bonus? The bathrooms were disgusting - there was blood on the toilet in one stall and tons of TP with blood on it overflowing out of the trash can. No TP in the stalls. Unreal.
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