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| - CAVEAT EMPTOR!!! OR "LET THE BUYER BEWARE."
Also let the reader beware-my experience with CSC could fill a novella
My loose affiliation with CSC began in the summer of 2006 when I decided to purchase a Toshiba Satellite '17 inch Laptop-a beast of a machine that I have been more than happy with for the better part of our five year relationship. Not once did I stray or even consider straying until about a week ago when I got the dreaded "Blue Screen Of Death," as a friend of mine so eloquently informed me, or a B-SOD for those in the know.
I took my machine in to get diagnosed and easily forked over the initial hundred and change assessment fee, I expected this. I was then informed a few days later that parts of my Hard Drive had been corrupted and that to essentially get the computer back up and running would be approx. $500.00 and that I might consider purchasing a plot for my Toshiba. Possessing only a base knowledge of Hard Drives, RAM etc..I concluded that I may simply be better off to purchase a new machine from CSC. When I stated my intentions to the Tech, he then told me that he "may be able to get the machine back up for a limited time," so that I could manually transfer my data to my external Hard Drive. I found this a tad strange considering that I had just been told to essentially abandon all hope, but I asked him politely if this may be done. I picked up the computer the following day and low and behold I no longer had the B-SOD problem-my Laptop had new life thanks to CSC. I was now able to transfer what data I needed to an external HD and decided that I may as well pony up for a new Laptop, seeing that my machine was living on borrowed time. Enter the MacBook Pro saga.
I decided to take the plunge and shift alliances from my beloved PC to a Mac, I guess all those Mac commercials with Justin Long had subconsciously struck a chord or was it a need to be seen as hip and relevant by my peers again that had truly prompted this purchase? Yet whatever may have been the root cause, I did end up purchasing a display model '15 MacBook Pro for $1,600 and change which I was happy with UNTIL a friend of mine that is for more tech savvy than I scoffed at the notion of abandoning a Laptop for simply having sectors of a Hard Drive corrupted. He would be willing to show me how to not only restore but to upgrade for under $200.00. Needless to say I gladly took him up on this generous offer and he more than came through.
Here is where it gets interesting. I attempted to return my unopened MacBook after four days time and immediately upon entering CSC was told that I would only be able to get store credit and that there would be an automatic 10% restocking fee, so about $160.00 to simply return an unopened product that their technician (through ineptitude on his diagnosis) had essentially pushed me into purchasing. This fee was quoted to me before I had even been asked why I was returning the MacBook in the first place. At this point I saw the salesperson who had sold me the MacBook and caught his attention. He was exceptional and took over. I told him why I was bringing the MacBook back and he agreed-I told him that the Technician had failed to mention that I could simply swap out my Hard Drive and that $500.00 was exorbitant and almost criminal. I asked him if he knew that the Techs were quoting at these astronomical prices and he essentially told me that I wasn't the first to complain and that he would direct me to the manager "Tim."
I was directed to "Tim" who started the refund, yet the card inexplicably wasn't being refunded properly. This could have been a magnetic problem, a problem with global payments or a problem with the in-house terminal so I'm not going to fault them here, But after trying and failing twice to refund my card he abruptly turned the task over to another employee.
She was fantastic and assured me that she would solve the situation, which she did. So in finally ending there were two bright spots at CSC, yet overall the experience was daunting and DO NOT TRUST THE DIAGNOSTIC ABILITIES OF THEIR SO CALLED TECHNICIANS.
They will tell you half truths, will not offer alternative solutions and the so-called restocking fee is ridiculous-especially for an unopened product.
I do apologize for the length of this review and know I kind of went on a tirade here, but definitely do not want others to find themselves in a similar state.
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