This used to be our favorite burger spot and a place to bring friends from out of town for an excellent burger. Since expanding though, even our go to in Akron has fallen in quality.
The fries (when sold separately) were always warm and fresh. Now they are more shoelace fries that seem to always be cold. They include them with burgers but honestly I could leave them. The sweet potato fries are still a great addition so if you're a fan, pay the extra and swap to these.
For the burgers, you could always tell how fresh the meat was because of how juicy each bite way. Over time, the burgers have become drier (comparing a burger that was prepared medium rare) and much chewier. Still a great flavor to the burger which is why we will return, but not as frequently as we used to. The child's burger is flat and tasteless. Not a bad idea to skip the kids meal and just have your kid split a burger or take a full size home. They'll thank you for it.
As others have mentioned, they have a great beer list offering a variety across each season. Also, for the kids (or the kid in me) the vanilla milkshake is terrific. You can taste the actual bean rather than an artificial flavoring. My son loves this place solely for the milkshakes.
The service is always kind despite the challenge of the constant rush (expect a wait time). We've never had a bad service experience here.
Still a place we will go back to and hoping the past few visits were just a fluke of quality. Would recommend to try at least once.