I have been to Restoran Malaysia quite a number of times but nothing beats the first time experience I had where everything was just amazing. Even though the food quality has gone a little bit on the downside, I believe the service side has gone incredibly down to the point where I have to think twice before coming here next time.
I happened to visit it last Saturday (June 21 2014) for my friend's birthday party. I ordered their drinks which I always love. No issues here. I had ordered the Guava Coconut and it was just amazing. The issue I had was not so much with the food. We had some Satays which was great (especially the mutton one), the Grilled Calamari appetizers were mouth watering with the sauces. The fried chicken was nice crispy and spicy. The main entrees were satisfactory and the ginger tea I had at the end was tasting as authentic as it can get.
The issue was with the service. We had asked to split our bills for which they were very adamant sayings it's a big hassle to them. But to get that answer form them took about good 10 minutes as the waiter was simply confused of our ask. When the food arrived one of the plates had a fly in it. It was immediately replaced when requested but usually restaurants give that food as a complimentary or apologizes intensely, trying to make up for the mishap by any way possible by offering a dessert portion or free drinks etc etc. But none of this happened. It almost felt as if the restaurant felt that simply replacing the food with the fly solves everything. I beg to differ. A restaurant usually takes extra care of its customer when something like this occurs. I was rather taken back by this service. And the waiters in general were just too confused with anything. Too many ppl in the restaurant takes away from the attentiveness of the waiters. They were just all over the place. Service needs a lot of improvement here.