A week ago our heater would only throw cold air and my uncle couldn't find the problem. So we called stahl who came out and put in a new ignitor. The Temps went down again and I turned the heater on and nothing cold air. It's my grandpa's house and he was the one to deal with the first repair. Unfortunately he's out of town so he called from there at 9 pm. The lady hung up on him once she got our info. They called me and said they'd be here between 830 am and 12 PM. Ok fine well it's 1207 pm and a lady calls saying the guy is on his way. Ok good plenty of time for the repair and me to be at work on time. 1250 pm comes around and no one's here and I need to get ready for work. So I call the number and told her that I was told almost an hour ago my guy was on his way. She asked where. So I'm thinking where did the call come from so I said some lady. She gets an attitude going where as in location. So I start giving my address and she yells I'm not there yet! Yea I hung up on her. 20 mins later the guy shows up and luckily he was in and out since the ignitor they put in was faulty. Never again there's how many other businesses out there that will be polite and actually show when they're supposed to.