I will agree with the negative comments here.
I find it's very disturbing that many are filtered so they don't show up in the rating system.
We too found the rooms dirty. Things didn't work. The staff put on a fake face trying to be polite with their canned and scripted responses but they're not very good at it. Poor morale is evident and this seemingly is why the rooms are the way they are, especially if you book through a third party booking site where you will be treated poorly.
This "hotel" has potential but there needs to be an immediate restructuring. However, in doing so, you know the room rates will be higher. As the expression goes, garbage in, garbage out.