Customer Service is most excellent at this store!!! I had bought a pair of earrings and the lock kept on falling out. So I went there to ask for a replacement and they did, no questions asked!!! That's pretty awesome, considering that this place is not cheap. The sales people are always friendly, always helpful and they do not push you to buy... As soon as you enter, you're greeted with a smile and they go out of their way to be helpful.